Calls923
Handled by the assistant79%
Handed to a person150 (16%)
Outside opening hours367
Bookings made311
In Mandarin26%
What customers asked most
- What are your opening hours?107
- How much is a scaling?95
- Do you take walk-ins?56
- Where are you located?52
- What payment methods do you accept?40
- Can I cancel or change my appointment?32
- Do you speak Mandarin?16
Questions it could not answer
- Do you offer Invisalign?9
- Is there wheelchair access?7
- Can I use my company insurance?6
- Do you treat children under 5?5
- Is there parking validation?4
What we recommend
Answer the 5 questions it could not
Start with "Do you offer Invisalign?", asked 9 times. Once it is in the FAQ, the assistant answers it on the next call instead of taking a message.
Keep covering the hours you are closed
367 of 923 calls (40%) came outside opening hours. Without the assistant these would have gone to voicemail.
Review hand-over rules
150 calls (16%) went to a person. If that is more than you expected, we adjust which topics the assistant keeps and which it passes on.
Have a native speaker check the Mandarin
26% of calls were in Mandarin. A short review of the Mandarin script each quarter keeps the wording natural.
Sample data for a made-up clinic, shown to illustrate the review. Your own review uses your real calls.