In pilot
AI Receptionist
Answers every call in English and Mandarin, books or takes a message, and hands over to your team.
Clinics, home services, property agents, tuition centres
Products / Hand-over to Your Team
In pilot
Hand-over to Your Team
When a person should take over, they get the call with the summary already in front of them.
A sample dashboard shows calls waiting for a person, with the summary beside each one.
What it is
Your staff answer transferred calls in a browser. Before they speak, they hear or see what the caller wanted, so nobody asks the customer to repeat themselves.
What you get
- Transfers to a person in a browser-based agent desk
- A spoken or written summary for the staff member before the call connects
- Rules for who receives which calls and in which hours
- Works for staff on a laptop, with no phone system to buy
How it works
We add your staff
Each person gets a login and a place in the call routing.
We set the rules
Which calls go to whom, and what happens when nobody is free.
Staff take calls
They accept a call and already know the story.
Works well with
Related products
In pilot
Call Dashboard and Insights
See every call, transcript and summary, with urgent calls flagged, then a monthly review.
Owners who want proof it works
In pilot
After-hours and Overflow Answering
Covers nights, weekends, lunch breaks and busy peaks. The quickest service to start with.
Any business with a phone