What it handles
- Booking, rescheduling and cancelling appointments
- Opening hours, location, parking and the prices you have approved
- First-visit questions: what to bring, how long it takes
- A reminder the day before, if you want one
Industries / Dental and medical clinic
Dental and medical clinic
Front desks are busiest exactly when patients phone: at opening time, at lunch, after work. The assistant answers while your team treats patients, books and moves appointments inside the rules you set, and keeps clinical questions for clinical staff.
When it hands over to a person
- Pain, bleeding or swelling is mentioned
- A patient asks for a dentist or doctor by name
- Insurance or Medisave questions beyond your FAQ
What it never does
- Gives medical or dental advice, or comments on symptoms
- Quotes a treatment price you have not approved
- Asks for NRIC numbers or card details by voice
Sample call
Sunrise Dental, a made-up business
AssistantGood afternoon, Sunrise Dental. I'm an AI assistant and this call may be recorded. How can I help?
CallerHi, I'd like to book a scaling for next week.
AssistantHappy to help. Do you prefer a weekday or Saturday, morning or afternoon?
CallerThursday afternoon, please.
AssistantI can offer Thursday at 2:30 pm or 4:00 pm. Which suits you?
Caller2:30, please.
AssistantBooked: scaling, Thursday 2:30 pm. May I have your name and mobile number for the reminder?
CallerAlex Tan, +65 9XXX XXXX.
AssistantThank you, Alex. You will get a reminder the day before. Is there anything else I can help with?
Questions it answers
From your own FAQ, nothing made up
What are your opening hours?
We're open Monday to Friday, 9 am to 6 pm, and Saturday, 9 am to 1 pm. We're closed on Sundays and public holidays.
How much is a scaling?
A scaling and polishing starts from S$80. The dentist confirms the final cost after a quick examination. Would you like me to note a slot for the team?
Can I book an appointment?
Of course. I can note an appointment request for the team. Do you prefer a weekday or Saturday, morning or afternoon?
Do you take walk-ins?
We prefer appointments so you're not kept waiting, but we do fit in walk-ins when there's a free slot. Would you like me to check today?
Where are you located?
We're on Marina Boulevard, a three-minute walk from the MRT. There's paid parking in the building.
What payment methods do you accept?
Cash, NETS, major credit cards and PayNow. Medisave and insurance claims depend on the treatment, so our coordinator can confirm what applies.
I have a toothache
I'm sorry you're in pain. I can't give medical advice, but I can ask a dentist to call you today. Is there any bleeding or swelling?
What should I bring for my first visit?
Please bring your NRIC or passport, and any earlier dental records or X-rays. Arrive about ten minutes early to fill in a short form.
How long does a scaling take?
A scaling and polishing usually takes 30 to 45 minutes.
Can I cancel or change my appointment?
Yes. Please tell us at least a day before and we'll move it to another time at no charge.
Do you speak Mandarin?
Yes, our team and this assistant can help in English and Mandarin.
How much is a check-up?
A check-up with the dentist starts from S$50. If you need an X-ray, that's an extra S$30.
Do you do teeth whitening?
Yes, whitening starts from S$300. The dentist checks your teeth first to make sure it suits you.
Do you do braces?
Yes, we do braces and clear aligners. It starts with a consultation with the dentist, from S$50.
Do you see children?
Yes, we see children from age three. Parents are welcome to stay in the room, and a first visit is just a gentle check-up.
I have a hole in my tooth
I'm sorry to hear that. Does it hurt, or is there any swelling? If not, I can note an appointment request for the team to confirm.
I'm nervous about the dentist
That's very common, and you're not alone. Let the team know when you come in, and the dentist will go slowly and explain each step before starting.
Are you open on Sundays or public holidays?
We're closed on Sundays and public holidays, and open again the next working day.
Do you remove wisdom teeth?
The dentist needs to assess wisdom teeth first, sometimes with an X-ray, and then explains your options. I can take your details so the team can set up a consultation.
Do you do root canal treatment?
Yes, our dentists do root canal treatment. They need to examine the tooth first, so the cost is confirmed after that visit.
Can I get a dental certificate?
Yes, the dentist can give you a dental certificate after your visit if you need one for work or school.
Can I see a female dentist?
We have both male and female dentists. Tell the team your preference and they'll do their best to match it.
Do you offer instalment plans?
For larger treatments we can talk about instalments. Our coordinator explains what's available once the dentist has given you a treatment plan.
Can a family member call for me?
Of course. We just need your name and a mobile number for the appointment reminder.
Will I get a reminder?
Yes, we send a reminder the day before your appointment.
Are you taking new patients?
Yes, we're happy to see new patients. Just bring your NRIC or passport on your first visit.
Do you do emergency appointments?
For pain, bleeding or swelling we try to see you the same day. Tell me what's happening and I'll pass it to the team straight away.
Why is it so expensive?
Prices cover the dentist's time, sterilised instruments and any follow-up. The dentist confirms the cost after the examination, so there are no surprises.
Can you give me a discount?
I'm sorry, I don't have any discounts to offer. A team member can tell you if there are current offers.
Is that the final price?
A scaling starts from S$80. The dentist confirms the final cost after an examination, and nothing is done until you agree.
Can you guarantee the results?
No dentist can promise results, but yours will explain what to expect and what the options are before any treatment.
What if I'm unhappy with the treatment?
Please tell us straight away. A dentist will review it with you, and the coordinator will explain what can be done.
What if I'm late for my appointment?
Please call us if you're running late. If you're more than 15 minutes behind, we may need to move you to another slot.
Is there a fee if I miss my appointment?
Tell us at least a day before and there's no charge. For a no-show without notice, the coordinator can explain the policy.
Do you record my calls?
This call may be recorded, as I said at the start. Recordings are only used to follow up your request, and you can ask us to delete them.
Can I get a quote in writing?
Yes, after the examination the dentist gives you a written treatment plan with the cost.
Can I speak to the dentist first?
Of course. I can ask a team member to set up a call with the dentist or the coordinator. Shall I take your name and number?
What are your dentists' specialities?
We have a small team of general dentists, and visiting specialists for braces and surgery. The coordinator can tell you who suits your needs.
How many visits will I need?
It depends on the treatment. After the examination, the dentist gives you a plan with the number of visits and the cost.
Sample answers for a made-up business. Paste your own FAQ and ask it questions.
Connects with
Fits into how you already work
Patient details are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, only what you need is kept, and we sign a data processing agreement with you. Clinical advice stays with your clinicians.