IT repair and data recovery

I'm sorry. Please unplug it and don't open it. Is this urgent, and would you like to drop it off or have it collected?

The cost depends on the fault, so a technician checks it first. I can note a diagnosis request for the team. Would you like that?

We're near Bukit Timah, and courier pickup covers all of Singapore. Would you like a pickup?

Diagnosis is free if you go ahead with the repair, otherwise it's S$40. The fee covers the technician's time testing the device to find the fault.

Most laptop repairs take two to three working days. Data recovery can take longer, depending on the fault.

Your data is only accessed with your permission and kept confidential. For sensitive devices we can agree handling rules in writing.

Often yes, but it depends on what has happened to the drive since. Please stop using it, and I'll note a diagnosis request for the team.

Repairs carry a 90-day warranty on the replaced parts and the workmanship.

Monday to Saturday, 10 am to 7 pm, and closed on Sundays.

Give me your job number or phone number and I'll ask a coordinator to check the status and call you.

We repair laptops, desktops, phones and tablets. Tell me the model and the problem.

A technician can look at it and tell you what's slowing it down. Would you like to drop it off or have it collected?

I'm sorry about that. We replace laptop and phone screens, and the technician confirms the price once they've seen the model.

Please switch it off and unplug it right away, and don't turn it on again. A technician should look at it as soon as possible.

Yes, we can back up your files or move them to a new device. The price depends on how much data there is.

Yes, we clean viruses and malware and check your security settings. The technician confirms the price after the diagnosis.

You can drop it off during opening hours, or we can send a courier anywhere in Singapore.

Courier pickup is about S$15 to S$20, depending on where you are.

Yes, we repair MacBooks as well as Windows laptops. Tell me the model and what's wrong.

Yes, we can upgrade memory and storage on many models. The technician checks that yours supports it.

We always try to protect your data, and we tell you before any repair that could affect it. For important files, ask us about a backup first.

Yes, we support small businesses on site too. A team member can talk through what you need.

You'd only pay the diagnosis fee of S$40, and we'd explain your options.

I can't promise that before a technician has diagnosed it. If it can't be repaired, you only pay the diagnosis fee.

I can't promise recovery. We protect your data and only access it with your permission, and for sensitive devices we can agree handling rules in writing.

I'm sorry, I don't have any discounts to offer. A coordinator can tell you if there are current offers.

Yes, the technician gives you the price after the diagnosis, and nothing is done until you agree.

Repairs carry a 90-day warranty on the replaced parts and the workmanship, so bring it back and the team will look at it.

No, we don't keep copies of your files, and any data we handle stays confidential.

I'm sorry to hear that. A team member will look into it properly, and in the live version I'd connect you now.

Same-day repairs depend on the fault and the parts. A coordinator can tell you what's possible once the technician has seen the device.

PayNow, NETS, major credit cards and cash. All our prices include GST, and you get a receipt for every payment. The team can issue a GST invoice if your company needs one.

Yes, I can note a drop-off or courier pickup request for the team, and a coordinator confirms the time with you. You can also drop the device in from 10 am to 7 pm, Monday to Saturday. Shall I note a request?

Yes, please tell us as early as you can, and a coordinator will change or cancel the pickup or drop-off time with you. If you are running late or miss the courier, call us and the team will agree a new time with you.

I'm sorry to hear that. A team member will look into it properly, and I can note your name and number for a call back. If it is about a recent repair, the 90-day warranty covers the replaced parts and the workmanship.

Of course. I can ask a coordinator to call you back. May I take your name and mobile number?

This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.

Yes, our team speaks English and Mandarin. On this demonstration line I can only help in English.

Please bring the device with its charger or cable, and note when the fault started and any deadline. If a drive is clicking or the device got wet, power it off and don't run repair tools. Please don't share any passwords with me.