New: AI receptionists for Singapore businesses, in English and Mandarin.Try the demo

Industries / Car workshop

Car workshop

Mechanics are under a car or in the middle of a job when customers phone, and a missed call is a job for the next workshop. The assistant answers while your team works, notes service and repair requests with the car's details, and when a caller reports failing brakes or smoke, tells them to stop safely and hands over at once.

What it handles

  • Service, repair, tyre and battery requests with the car's make, model and year, and a preferred slot
  • Opening hours, location, payment methods and the prices you have approved
  • First-visit questions: what to bring, waiting or dropping off, and how long each job takes
  • Pick-up and delivery, LTA pre-inspection and warranty questions, answered from the approved list

When it hands over to a person

  • Failing brakes, smoke, overheating, a burning or petrol smell or other danger on the road (safety first, then a person)
  • A complaint about a repair, a refund request, or a caller who asks for the manager
  • Accident repairs, insurance claims, a car agent's warranty or a quote for major repairs

What it never does

  • Diagnoses a fault by phone, or says whether a car is safe to drive
  • Quotes a final repair cost, or promises a finish time or a tow time
  • Asks for NRIC numbers or card details by voice

Sample call

AutoCare Workshop, a made-up business

AssistantGood afternoon, AutoCare Workshop. I'm an AI assistant and this call may be recorded. How can I help?
CallerHi, I'd like a minor service for my 2018 hatchback next week. How much is it?
AssistantA minor service starts from S$190. The mechanic confirms the final cost. Do you prefer a weekday or Saturday, morning or afternoon?
CallerThursday morning, please. I'll wait there while it's done.
AssistantI can offer Thursday at 8:00 am or 9:30 am. Which suits you?
Caller9:30 am, please.
AssistantNoted: minor service, Thursday at 9:30 am, and you'll wait. May I have your name and mobile number?
CallerAlex Tan, +65 9XXX XXXX.
AssistantThank you, Alex. I've noted that for the team, and they will confirm your slot. Is there anything else I can help with?

Questions it answers

From your own FAQ, nothing made up

What are your opening hours?

We're open Monday to Friday, 8 am to 6 pm, and Saturday, 8 am to 1 pm. We're closed on Sundays and public holidays.

How much is a minor service?

A minor service starts from S$190 and takes about 2 hours, with an oil and filter change, fluid top-ups and a multi-point check. The mechanic confirms the final cost. Would you like me to note a slot for the team?

Can I book a service appointment?

Of course. I can note an appointment request for the team. Do you prefer a weekday or Saturday, morning or afternoon?

Where are you located?

We're in the Kaki Bukit industrial area, about a ten-minute walk from Kaki Bukit MRT. There's free parking for customers at the workshop.

What payment methods do you accept?

PayNow, NETS, major credit cards and cash. You pay when you collect the car, and all our prices include GST.

Can you give me a discount?

I'm sorry, I don't have any discounts to offer. A team member can tell you about any current offers.

Is that the final price?

The prices I give are starting prices, and they include GST. The mechanic gives an estimate, in writing if you ask, and nothing is done until you agree, so there are no surprises. If extra work turns up, the team calls you first.

Can I cancel or change my appointment?

Yes. Please tell us at least a day before and the team can move it to another time at no charge. There's no deposit for servicing, but for a part ordered specially for your car, the team may ask for one and explains first.

What if I'm late or miss my appointment?

Please call us if you're running late. If you're more than 20 minutes behind for a drop-off, we may need to move you to the next free slot. If you can't come, tell us as early as you can.

Do you give a refund or a warranty?

Parts we supply carry a 6-month warranty, and our workmanship carries 3 months. If a problem comes back, let us know and the mechanic checks it. Refund requests go to a team member.

I'm unhappy with the repair

I'm sorry to hear that. Please tell us straight away. A senior mechanic can look at the car with you, and the manager can call you back.

Can I speak to a mechanic or the manager?

Of course. I can ask a team member to call you back. May I take your name and mobile number?

Do you record my calls?

This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.

Do you speak Mandarin?

Yes, our team speaks English and Mandarin.

What should I bring when I drop off my car?

Please bring the car key and the service booklet if you have one. Tell the team about any warning lights or noises, and take out your valuables. If someone else drops it off, give us your mobile number so the team can reach you about the estimate.

How long does a service take?

An oil change takes about 45 minutes, a minor service about 2 hours, and a major service about a full day. These are usual times, and the mechanic tells you the timing after checking the car.

Can I bring my children or an elderly parent while I wait?

Yes. The lounge is on the ground floor with no steps, and has seats, air-conditioning, Wi-Fi and drinks. For safety, please keep children and visitors in the lounge and out of the workshop area.

Are you open on Sundays and public holidays?

We're closed on Sundays and public holidays, and open again the next working day. On Saturdays we're open from 8 am to 1 pm.

Can I get a receipt or an invoice?

Yes, you get a receipt with every job, and the team can issue an invoice in your company's name if you need one. All our prices include GST.

How much is an oil change?

An oil change with semi-synthetic oil and a new filter starts from S$120 and takes about 45 minutes. Fully synthetic oil costs more, and the mechanic confirms the final cost. How often you need one depends on the car, so the service booklet is the best guide.

How much is a major service?

A major service starts from S$480 and usually takes a full day. It covers more than a minor service, such as spark plugs and brake fluid, depending on the car. The mechanic checks the car and confirms the final cost.

How much are brake pads?

Front brake pads start from S$240 for a pair, fitted, and the job takes about 2 hours. The mechanic checks the discs and confirms the final cost, as the price depends on the car.

How much is a car aircon gas top-up?

A car aircon gas top-up starts from S$90 and takes about 45 minutes. If the aircon is not cold, the mechanic checks for a leak first and confirms the final cost before any repair.

How much is a new car battery?

A new battery, fitted, starts from S$130 and takes about 30 minutes. The mechanic confirms the final cost once the battery size for your car is known, and we take the old battery away.

How much are new tyres and an alignment?

New tyres start from S$110 each, fitted and balanced, and a wheel alignment starts from S$70. A set of four tyres takes about an hour. Tell the team your tyre size or car model, and the mechanic confirms the final cost.

My engine light is on

I can't tell what a warning light means, or whether the car is safe to drive. A scan starts from S$50 and takes about 30 minutes, and the mechanic confirms the final cost. If it is smoking or the brakes feel wrong, please stop safely and do not drive.

My car is making a strange noise

I'm sorry to hear that, but a mechanic needs to hear the noise, and I can't say whether the car is safe to drive. If you see smoke, smell burning or the brakes feel weak, please stop safely and do not drive. Shall I note a request for the team?

Do you do a pre-inspection for the LTA inspection?

Yes, the pre-inspection check starts from S$60 and takes about 45 minutes, and the mechanic confirms the final cost. We look over lights, tyres, brakes and fluids and tell you what needs attention. The inspection itself is done at an LTA-authorised centre.

Do you take walk-ins?

Walk-ins are welcome for minor jobs like an oil change or a tyre check when a bay is free. For servicing and bigger repairs, please make an appointment so the parts are ready. Would you like a team member to check today?

Can I wait while you work on my car?

Yes, for minor jobs you can wait in our air-conditioned lounge, which has Wi-Fi and drinks. Minor jobs are often done the same day if the car is in by 3 pm on weekdays, though the mechanic confirms the timing. For bigger jobs, you can drop the car off.

Do you offer pick-up and delivery?

Yes, we can collect your car from your home, condo or office and bring it to the workshop. Pick-up and delivery starts from S$40 each way, depending on the area. A team member confirms the fee and the time with you.

Do you service all makes of car?

We service most makes, including petrol, diesel and hybrid cars. For fully electric cars, the team checks the make and model first to see what we can do. Tell me the make, model and year and I'll note it for the team to check.

My car won't start, can you tow it?

I'm sorry to hear that, and I can't tell what's wrong from here. The mechanic can check the car, and the team can ask a towing partner to bring it in, after a team member tells you the fee. If you're on the road, please switch on your hazard lights.

My brakes are failing

Please stop somewhere safe, switch on your hazard lights and do not drive the car, as failing brakes are dangerous. If anyone is hurt or you see flames, call 995 now. A team member can help with the next step.

My car is smoking or overheating

Smoke, steam, overheating, a burning or petrol smell or an accident can all be dangerous. Please stop somewhere safe, switch on your hazard lights and do not drive the car. If anyone is hurt or you see flames, call 995 now, and a team member can help with the next step.

I'm worried about getting overcharged

That's a very common worry. The mechanic explains the problem in plain words and gives an estimate first, and nothing extra is done without your agreement. You can also ask to see the old parts when you collect the car.

Why is it so expensive?

Prices cover the mechanic's time and the parts, and they include GST. I can only speak for AutoCare Workshop and can't match another quote, but the estimate lists every item so you can compare.

Can you guarantee the repair will fix it?

I can't guarantee a result, because it depends on what the mechanic finds. The mechanic explains what is needed and gives an estimate first, and parts we supply carry a 6-month warranty.

What kinds of repairs do you do?

We do servicing and most mechanical repair jobs, including brakes, suspension, aircon, engine and gearbox work. We do not do bodywork or spray painting, and a team member looks at accident damage. The mechanic checks the car first, and the team gives an estimate.

Sample answers for a made-up business. Paste your own FAQ and ask it questions.

Connects with

Fits into how you already work

Your workshop job sheet or booking diary, where we can connect to itInstant alerts to the service advisor on WhatsApp or Telegram for breakdown callsCall records and a monthly review on the dashboard

Customer and vehicle details are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, only what you need is kept, and we sign a data processing agreement with you. Diagnosis, repair advice and any judgement on whether a car is safe to drive stay with your mechanics.

Talk to an agent