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Industries / Wedding and events

Wedding and events

Planners are walking couples through the ballroom or running a banquet when new enquiries phone, and a couple choosing a venue often rings several places in one evening. The assistant answers while your team is busy, notes the date, guest count and viewing request, and leaves every date, price and discount for your planners to confirm.

What it handles

  • Venue viewing requests with a preferred day, the event date or month and the guest count
  • Opening hours, location, parking and the prices you have approved for banquets and packages
  • Menu, tasting, deposit, corkage, vendor and solemnisation questions, from the approved FAQ
  • Corporate dinners, birthdays and full-month parties, noted for a planner to quote

When it hands over to a person

  • A caller asks to speak to a planner or a manager
  • A complaint, a refund, or a problem with an event that is today or very soon
  • A guest is seriously ill or hurt, or there is a fire (call 995 first)

What it never does

  • Holds or promises a date, or says a date is free, before a planner confirms it
  • Quotes a final price, or offers a discount, before a planner confirms it
  • Gives legal advice on marriage registration, or asks for NRIC or card details by voice

Sample call

Eden Weddings and Events, a made-up business

AssistantGood afternoon, Eden Weddings and Events. I'm an AI assistant and this call may be recorded. How can I help?
CallerHi, we're getting married next November and want a Saturday dinner for about 25 tables. Can we see the venue?
AssistantCongratulations to you both. Do you prefer a weekday or the weekend for the viewing, morning or afternoon?
CallerSaturday afternoon, please. Roughly how much is the dinner per table?
AssistantSaturday dinners start from S$1,588++ per table of ten, and the planner confirms the final cost. I can offer Saturday at 2:00 pm or 4:00 pm. Which suits you?
Caller2:00 pm, please.
AssistantNoted: venue viewing, Saturday at 2:00 pm. May I have your name and mobile number for the team?
CallerAlex Tan, +65 9XXX XXXX.
AssistantThank you, Alex. I've noted that for the team. A planner will confirm the viewing and check your November dates. Is there anything else I can help with?

Questions it answers

From your own FAQ, nothing made up

What are your opening hours?

Our planning office is open Monday to Friday, 10 am to 7 pm, and Saturday and Sunday, 10 am to 6 pm. On public holidays we're open for viewings by appointment.

How much is a wedding banquet?

Lunch starts from S$1,088++ per table of ten. Dinner is from S$1,288++ on Monday to Thursday, and from S$1,588++ on Friday to Sunday and peak dates. The planner confirms the final cost. Shall I note a viewing for the team?

Can I book a venue viewing?

Of course. I can note a viewing request for the team. Do you prefer a weekday or the weekend, morning or afternoon?

Where are you located?

We're in the Mountbatten area, about a seven-minute walk from Mountbatten MRT. There's a car park on site, and parking is free for banquet guests on the day.

What payment methods do you accept?

We accept PayNow, bank transfer, NETS and major credit cards. The team sends the payment details when you hold a date, and you get a receipt for every payment.

Can you give me a discount?

I'm sorry, I don't have any discounts to offer. A team member can tell you if there are any current offers.

Is that the final price?

The prices I give are starting prices per table, and the ++ means service charge and GST are added on top. The planner confirms the final cost in a written quotation after hearing your date, guest count and menu.

Can I cancel or postpone my wedding date?

Please tell us as early as you can. The team will look at new dates with you and explain the terms in your contract. The deposit is not refundable, but it may move to a new date if one is free.

What if I'm late or miss my viewing?

Please call us if you're running late. If you're more than 20 minutes late, the viewing may be shortened or moved to another day. If you can't come, please tell us so we can free the slot.

Do you give a refund or a guarantee?

The deposit is not refundable once a date is held, and other refunds depend on your contract. I can't promise one. Would you like me to connect you with a team member, or shall I keep helping you here?

I'm unhappy with the service

I'm so sorry to hear that. A manager will look into it with you. Would you like me to connect you with a team member, or shall I keep helping you here?

Can I speak to a wedding planner?

Of course. I can ask a planner to call you back. May I take your name and mobile number?

Do you record my calls?

This call may be recorded, as I said at the start. Recordings are only used to follow up your request, and you can ask us to delete them.

Do you speak Mandarin?

Yes, our planners speak English and Mandarin. On this demonstration line I can only help in English.

What should I bring to the viewing?

Nothing special. It helps to have a rough date, your guest count and budget, and photos of styles you like. Bring your parents or anyone helping you decide, so everyone sees the venue together.

How long does a viewing take?

A viewing takes about an hour, including a walk through the ballroom and garden room, sample menus and a chat with a planner. Tastings are separate.

Is the venue suitable for children and elderly guests?

Yes, everyone is welcome. The entrance is step-free, there are lifts to the ballroom, and we have wheelchair space and baby chairs. Tell your planner about any guest who needs extra help.

Are you open on weekends and public holidays?

Yes, we're open on Saturday and Sunday, 10 am to 6 pm, and viewings are popular then. On public holidays we're open for viewings by appointment.

Can I get a receipt or an invoice?

Yes, you get a receipt for every payment. For a corporate event, we can issue a tax invoice to your company.

How many guests can you seat?

The main ballroom seats up to 30 tables of ten, so 300 guests. Banquets need at least 10 tables from Monday to Thursday, and 15 from Friday to Sunday and on peak dates. The garden room suits 20 to 80 guests.

Do you have solemnisation packages?

Yes. Solemnisation with a tea reception for up to 40 guests in the garden room starts from S$3,200++. The legal registration of the marriage is separate, and the couple handles it with the official registry.

Do you have intimate wedding packages?

Yes. Our intimate lunch or dinner for 20 to 80 guests in the garden room starts from S$138++ per guest. It includes a solemnisation corner and basic floral decor. The planner confirms the final cost.

What is included in a banquet package?

Each banquet package includes an eight-course Chinese set menu, soft drinks and Chinese tea, a stage with LED wall and sound system, the bridal suite, an in-house planner and a coordinator on the day.

Do weekend and auspicious dates cost more?

Yes. Dinners from Friday to Sunday, on public holidays and on auspicious dates start from S$1,588++ per table. Lunches and Monday to Thursday dinners start lower. The team checks your date and quotes.

How much is the deposit?

A deposit of S$2,000 holds a banquet date, and S$1,000 holds a solemnisation or intimate package. It comes off your final bill, and the contract sets the later payments.

Is my wedding date available?

I can't check the calendar on this call, and I can't promise a date. I can note your date and guest count, and the team will check. A date is held once the deposit is received and the contract is signed.

How far ahead should we start planning?

For Friday to Sunday dinners we suggest starting 9 to 12 months ahead, and earlier for auspicious dates. Lunches, Monday to Thursday dates and the Seventh Lunar Month are often easier. The team checks what is free.

Can we have a tasting?

Yes. A tasting for two is free once you have held a date with the deposit. Before that, it is S$88 for two, and the fee comes off your final bill.

Do you have vegetarian or halal menus?

We have vegetarian set menus. Our kitchen is not halal-certified, so we can't serve halal meals. Please tell the team about allergies early, and a team member can talk through options for your guests.

Can I bring my own wine or liquor?

Yes. Corkage is S$40++ per bottle of wine or spirits. Our banquet packages already include soft drinks and Chinese tea, and a team member can share our drinks packages.

Can I use my own photographer, emcee or decor team?

Yes, or you can choose from our preferred vendors. Outside vendors follow our venue rules, and open flames, sparklers and confetti cannons need the team's approval first.

Do you do flowers and decor?

Yes. Our decor packages start from S$1,800++ and include a floral stage backdrop, aisle and table centrepieces. For a custom design, the planner quotes after a design meeting.

What time do banquets start and end?

Lunch sessions run from 11:30 am to 3:30 pm, and dinner sessions from 6:30 pm to 11:30 pm. Your decor team can start setting up two hours before your session.

Do you host corporate dinners and family events?

Yes. Corporate dinners from Monday to Thursday start from S$1,288++ per table, with stage, LED wall and sound included. We also host milestone birthdays and baby full-month parties. A planner prepares the quote.

Can you match another venue's quote?

I can only speak for Eden Weddings and Events, and I can't change our prices. A team member can go through what is included in our quotation and what is not, so you can compare like for like.

Why is it so expensive?

Prices cover the venue, the kitchen team, set-up, sound and stage, and a planner who looks after your day. The planner shows what is included in writing, so you can see where the cost goes.

I'm nervous about planning a wedding

That's very common, and you're not alone. Your planner takes you step by step, from the first viewing to the day itself. We can start with just a date and a guest count.

Sample answers for a made-up business. Paste your own FAQ and ask it questions.

Connects with

Fits into how you already work

Your venue calendar or event diary, where we can connect to itSummaries to your planners on WhatsApp, Telegram or emailCall records and a monthly review on the dashboard

Couple and guest details are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, only what you need is kept, and we sign a data processing agreement with you. Dates, prices and menus stay with your planners, the assistant never holds a date, and it gives no advice on marriage registration.

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