Veterinary clinic and pet care

We're open Monday to Friday, 9 am to 7 pm, Saturday, 9 am to 5 pm, and Sunday, 10 am to 2 pm. We're closed on public holidays.

A consultation with the vet starts from S$55 and usually takes 20 to 30 minutes. Prices include GST, and the vet confirms the final cost after examining your pet. Would you like me to note a visit request for the team?

Of course. I can note an appointment request for the team. Do you prefer a weekday or the weekend, morning or afternoon?

At the clinic we see dogs and cats for check-ups, vaccinations, microchipping, surgery such as neutering, dental scaling, X-rays and blood tests, grooming and boarding. The vet decides what your pet needs and confirms the cost first.

We prefer appointments so you're not kept waiting. We do see walk-ins when a vet is free, but urgent cases are seen ahead of others, so the wait can be long. Would you like a team member to check today?

We're in Bukit Timah, about a five-minute walk from Beauty World MRT. There's paid parking nearby, and the clinic is on the ground floor with a step-free entrance.

Cash, NETS, major credit cards and PayNow. You pay at the end of the visit, and all our prices include GST. A boarding deposit is paid by PayNow.

I'm sorry, I don't have any discounts to offer. A team member can tell you about current offers.

The prices I give are starting prices, and they include GST. The vet confirms the final cost after examining your pet and gives a written estimate or quotation before treatment. Nothing is done without your agreement.

Yes. Please tell us at least 24 hours before and the team will move it to another time at no charge. For boarding, please tell us at least 3 days before, and the deposit moves to your new dates.

Please call us if you're running late. If you're more than 15 minutes behind, we may need to move you to another time. For a missed boarding stay without notice, the deposit is kept.

No vet can guarantee how an animal will respond to treatment, but yours explains what to expect and the options first. For a refund request, the manager looks at it case by case.

I'm so sorry to hear that. Please tell us what happened, and a vet or the manager will look into it with you. May I take your name and mobile number?

Of course. The vet may be with a patient, so I can ask a vet or the manager to call you back. May I take your name and mobile number?

This call may be recorded, as I said at the start. Recordings are only used to follow up your request, and you can ask us to delete them.

Yes, our team speaks English and Mandarin. On this demonstration line I can only help in English.

Please bring your pet's vaccination card or booklet and any earlier medical records or documents. Bring a dog on a leash and a cat in a carrier. Arrive about ten minutes early to fill in a short form.

Yes. We're open on Saturday, 9 am to 5 pm, and on Sunday, 10 am to 2 pm. We're closed on public holidays, and on those days we refer emergencies to a 24-hour animal hospital.

A vaccination for a dog or a cat starts from S$75 and includes the vet's check, so there's no separate consultation fee. It takes about 15 to 20 minutes, and the vet confirms the final cost. Puppies and kittens need a short course set by the vet.

Yes, microchipping is required for dogs in Singapore. It starts from S$45 and the vet confirms the final cost. Dogs also need a licence, and the team explains the AVS steps.

Neutering or spaying starts from S$180 for a cat. Dogs cost more and depend on size, and females cost more than males. The vet examines your pet first and confirms the final cost.

Yes. A pet dental scaling and polish starts from S$380 and is done under general anaesthesia, so the vet examines your pet first and confirms the final cost. Extractions, if needed, cost extra.

Yes. A bath and blow-dry starts from S$52 and a full groom with haircut from S$88. Larger dogs and matted coats cost more, and the groomer confirms the price when your pet arrives.

Yes, boarding starts from S$38 a night for a cat and S$58 for a dog, with a S$50 deposit by PayNow that comes off your final bill. Vaccinations must be up to date, and the team confirms the final cost. Please ask early for school holidays and Chinese New Year.

Yes. A health certificate for travel starts from S$90 plus any tests the destination needs, and the vet confirms the final cost. Each country has its own rules, and some need AVS permits and weeks of preparation, so please ask early.

We see dogs, cats and small mammals such as rabbits, hamsters and guinea pigs. For birds, reptiles and other exotic pets, the team can tell you if a vet here can see them. Shall I take your details?

Yes. You get an itemised receipt after every visit, and an invoice and visit report for your claim. You pay at the clinic first, as we don't bill insurers directly, and what is covered depends on your policy, so please check with your insurer.

Rules on pets, such as breed and number limits, depend on your flat type and your building, and they can change. I can't advise on them, so please check with HDB or your management office.

That's very common, and you're not alone. Tell the team when you ask for a slot, and we'll try to give you a quieter time. The vet goes slowly and explains each step.

Yes, a family member or helper can bring your pet. For any treatment or procedure, the vet needs to reach you for your agreement, so please give us your mobile number. Children and elderly family members are welcome too, and the entrance is step-free.

I can't promise an outcome or comment on the risks of anaesthesia or surgery for your pet. The vet examines your pet first, explains the risks and the options, and only goes ahead with your agreement.

I can only speak for Happy Paws Veterinary, and I can't change our prices. A team member can look at what your pet needs and explain what each charge includes.

Prices cover the vet's time and training, the equipment and the medicines used. The vet confirms the cost before any treatment, so there are no surprises, and you can ask for a written estimate.

If your pet is in danger and we are open, please bring it in now, as urgent cases come first. When we are closed, please go to a 24-hour animal hospital. A team member can share its details.

Please bring your pet in now, or to a 24-hour animal hospital if we are closed. If you can, bring the packaging of what it ate. I'll connect you with a team member now.

Please bring your pet in now, or to a 24-hour animal hospital if we are closed. This is for a road accident, a fall, a seizure, trouble breathing, a swollen hard stomach, collapse or heavy bleeding. I'll connect you with a team member now.

I'm sorry to hear that, and I can't give medical advice. A vet needs to see your pet, and if it is struggling to breathe, has collapsed or is bleeding heavily, please bring it in now. Shall I ask a team member to call you?

I'm so sorry. Yes, the vet can do this gently after talking it through with you, and a team member can explain cremation options, including if your pet has already passed away. May I take your name and mobile number?

Only a vet can say what is safe for your pet, and I can't give medical or dosing advice. I can ask a team member to call you. May I take your name and mobile number?