Beauty and spa

We're open Monday to Friday, 11 am to 10 pm, and Saturday, Sunday and public holidays, 10 am to 9 pm. The last treatment starts 90 minutes before closing. We're closed on the first day of Chinese New Year.

A 60-minute full-body massage starts from S$98 and a 90-minute one from S$138. Prices include GST, and the team confirms the final cost. Would you like me to note a slot for the team?

Of course. I can note an appointment request for the team. Which treatment would you like: a massage, a facial or a body scrub?

Walk-ins are welcome when a therapist is free. Evenings and weekends fill up fast, so we suggest asking for a slot ahead of time. Would you like a team member to check today?

We're on Duxton Road in the Tanjong Pagar area. It's about a five-minute walk from Tanjong Pagar MRT, there's a lift to our floor, and paid parking is nearby.

We accept PayNow, NETS, major credit cards, cash and our gift vouchers. Prices include GST, there's no service charge, and tipping isn't expected.

A 60-minute facial starts from S$128. The therapist does a short skin check first, and the team confirms the final cost.

A 45-minute body scrub starts from S$108. The team confirms the final cost when you ask for a slot.

Yes, a 30-minute neck and shoulder massage starts from S$58. It's popular at lunchtime and after work, and the team confirms the final cost.

Yes, our couple package starts from S$220 for two. It's two 60-minute massages side by side in a private room, with tea afterwards. The team confirms the final cost.

We offer massages, facials, body scrubs and couple packages. Massages come in relaxing, deep-tissue and aromatherapy styles, with a short neck and shoulder option, and hot stones can be added for S$20. Which would you like the price for?

Yes. Tell us your preference when you ask for a slot, and the team will do their best to match it. All our treatment rooms are private.

A massage during pregnancy needs our team's approval first. I can't give medical advice, so please check with your doctor too. Shall I ask a team member to call you?

I'm sorry to hear that. I can't give medical advice or promise results, so please check with your doctor first, especially if you are injured or have had an operation. Shall I ask a team member to call you to talk it through?

I can't give medical advice. If you have a skin condition such as eczema, acne or frequent breakouts, or a past reaction to creams or oils, please check with your doctor first. Tell us when you ask for a slot, and we'll note it for the therapist.

Yes. There are private showers with towels and toiletries, so you can wash up or freshen up, and each guest gets a locker with a key for their bag and belongings.

Only to your comfort level, and you never have to take everything off. The room is private, we provide a robe and disposable underwear, and you're covered with towels, so only the area being worked on is uncovered.

That's very common, and you're not alone. Many first-time guests feel nervous, shy or anxious. The therapist talks you through what to expect, and you can ask for lighter or firmer pressure at any time.

We provide therapeutic massage and spa treatments only, as on our menu. I'm sorry, we can't help with anything else. Would you like to hear about our treatments?

Yes, our therapists are trained and certified. We hold the licence required for a massage establishment. A team member can tell you more if you'd like.

Yes, gift vouchers are available from S$50 to S$200 and make a lovely birthday present for family and friends. They are valid for 12 months from purchase, can be redeemed for any treatment, and can't be exchanged for cash. Would you like a team member to call you about buying one?

Yes, we have prepaid packages, which are bundles of massage or facial sessions, valid for 12 months. A team member can explain the prices and how to use one.

Yes, the team asks for a S$30 deposit per guest by PayNow. You pay it up front to hold your slot, and it comes off your final bill.

Yes, please tell us at least 24 hours before. The team will move you to another time and carry your deposit over. With less notice, the deposit is kept.

Please call us if you're running late. We finish at the original time for the next guest, so a late start shortens your session. If you miss it without telling us, the deposit is kept.

A full-body massage takes 60 or 90 minutes with your therapist. A facial takes 60 minutes, a body scrub 45, and neck and shoulders 30. Please arrive 10 minutes early, and allow time for a shower afterwards.

Nothing special to prepare or take along. Wear whatever is comfortable, as we provide towels, a robe, disposable underwear and slippers. Please arrive 10 minutes early to change and fill in a short health form.

Elderly guests are very welcome, with no upper age limit, and there's a lift. Teenagers are welcome from 16, and guests under 18 need a parent or guardian with them. We can't look after young children.

Yes, we're open Saturday, Sunday and public holidays, from 10 am to 9 pm. We close only on the first day of Chinese New Year.

Yes, our therapists and front desk speak English and Mandarin. On this demonstration line I can only help in English.

I'm sorry, I have no discounts to offer. A team member can tell you about current offers.

The prices I give are starting prices, and they include GST. Extras such as hot stones add S$20. The team confirms the total cost when you ask for a slot.

I understand price matters. Our charges cover your therapist's time and training, plus quality oils and fresh linen for every guest. The team confirms the cost before your treatment, so there are no surprises.

I can only speak for Serene Day Spa. I can't change our prices, but a team member can explain what is included in each treatment.

Every body is different, so we can't promise a result. If you're not comfortable during a treatment, tell the therapist and they'll adjust. After your visit, the manager looks into any concern and decides on refunds.

I'm so sorry to hear that. Please tell us as soon as you can, and the manager will look into it with you. A team member can call you back.

Of course. I can ask the manager or a team member to call you back. May I take your name and mobile number?

Yes, you get a receipt at the front desk after every visit. If your company needs a GST invoice, please tell us when you pay.

This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.