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Industries / Pest control

Pest control

Technicians are on a ladder, under a sink or in a restaurant kitchen when customers call, and a missed call about wasps or bed bugs goes straight to the next company. The assistant answers at once, notes the pest, the home type and the area, gives your approved starting prices, and passes stings and urgent nests to a person.

What it handles

  • Treatment requests for cockroaches, ants, termites, bed bugs, mosquitoes, rodents and wasp nests, with home type and area
  • Opening hours, location, payment methods and the prices you have approved, by home type
  • Preparation and safety questions: what to clear, when children and pets can go back, how long a visit takes
  • Changes, cancellations and no-one-home visits noted for the team to follow up

When it hands over to a person

  • A sting, a reaction or someone unwell after a treatment, or bait swallowed by a person or pet (call 995 or see a vet first)
  • A complaint, a refund request, or pests that come back after a treatment
  • Wasp or hornet nests, landed homes and large jobs that need a quote, or a caller who asks for the manager

What it never does

  • Promises that pests will be gone for good, a final price or an arrival time
  • Gives medical advice about stings or exposure, or says how to use or mix a pesticide
  • Asks for NRIC numbers or card details by voice

Sample call

SafeHome Pest Control, a made-up business

AssistantGood afternoon, SafeHome Pest Control. I'm an AI assistant and this call may be recorded. How can I help?
CallerHi, I keep seeing cockroaches in my kitchen. It's a 4-room HDB flat in Clementi.
AssistantI'm sorry to hear that. A general treatment covers cockroaches. Do you prefer a weekday or Saturday, morning or afternoon?
CallerWeekday morning, please.
AssistantI can offer Wednesday at 9:30 am or 11:00 am. Which suits you?
Caller9:30 am, please.
AssistantNoted: general treatment, Wednesday at 9:30 am. May I have your name and mobile number?
CallerAlex Tan, +65 9XXX XXXX.
AssistantThank you, Alex. I've noted that for the team, and they will confirm the slot and the final price. Is there anything else I can help with?

Questions it answers

From your own FAQ, nothing made up

What are your opening hours?

We're open Monday to Friday, 8:30 am to 6 pm, and Saturday, 8:30 am to 1 pm. We're closed on Sundays and public holidays.

How much does a treatment cost?

A general treatment for cockroaches and ants starts from S$110 for a 3-room HDB flat, S$130 for a 4-room and S$160 for a 5-room. A condo starts from S$200. The technician confirms the final price.

Can I book a pest control visit?

Of course. I can note a visit request for the team. Do you prefer a weekday or Saturday, morning or afternoon?

Where are you located?

Our office is in Bedok North, a short walk from Bedok North MRT station. We come to you, so there is no shop to visit, and we serve homes and food outlets across Singapore.

What payment methods do you accept?

You pay after the job by PayNow, NETS, cash or major credit cards. There is no deposit for homes, and all our prices include GST.

Can you give me a discount?

I'm sorry, I don't have any discounts to offer. A team member can tell you if there are current offers or service plans.

Is that the final price?

The prices I give are starting prices and include GST. The technician confirms the final price after checking the home, and tells you the total before anything starts. Landed homes are quoted after a visit.

Can I cancel or change my visit?

Yes. Please tell us at least 24 hours before and the team will move your visit to another time at no charge. With less notice, a S$30 visit fee may apply.

What if I'm late or not home for the visit?

Please call us if you're running late. The technician waits up to 15 minutes, then the team will move the visit to another time. A S$30 visit fee may apply if no one is home.

Do you give a refund or a warranty?

Yes, there is a re-treatment warranty. If pests return, we treat again at no charge within 3 months for general, bed bug and rodent jobs, and within 12 months for termites. The manager decides on refunds.

I'm unhappy with the treatment

I'm so sorry to hear that. A team member can call you to look into it, and if the pests have returned within the warranty, we treat again at no charge. May I take your name and mobile number?

Can I speak to a person?

Of course. I can ask a team member to call you back. May I take your name and mobile number?

Do you record my calls?

This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.

Do you speak Mandarin?

Yes, our office team and technicians speak English and Mandarin. On this demonstration line I can only help in English.

How should I prepare my home?

Before the technician arrives, please empty the kitchen cabinets and drawers where you can, and cover food, utensils and fish tanks. Keep pets and young children out of the rooms being treated. The technician explains the rest.

How long does a treatment take?

A general treatment takes about one to two hours. A bed bug visit takes two to three hours, and termite treatment two to four hours. The technician gives you the time after checking your home.

Is the treatment safe for children, pets and pregnant women?

Please keep children, babies, pets and anyone pregnant out of treated rooms until they are dry, about 2 hours. We use products approved for use in homes in Singapore. For health questions, please check with your doctor.

Are you open on weekends and public holidays?

We're open on Saturday, 8:30 am to 1 pm. We're closed on Sundays and public holidays, but I can note an urgent request, such as a wasp nest, for the team to pick up when we reopen.

Can I get a receipt or an invoice?

Yes, you get a receipt after every job. The team can also issue an invoice with GST for your company or food outlet.

What pests do you treat?

We treat common pests in homes and food outlets: cockroaches, ants, termites, bed bugs, mosquitoes, rats and mice, wasps and hornets, flies and silverfish. Tell me which pest you are seeing and where.

How much is termite treatment?

A termite inspection is free. Treatment starts from S$380 for a flat, and the technician confirms the final price after the inspection. It comes with a 12-month warranty.

How much is bed bug treatment?

Bed bug treatment starts from S$280 for one room, and each extra room starts from S$100. It includes two visits about two weeks apart and a 3-month warranty. The technician confirms the final price.

How much is mosquito treatment?

Mosquito treatment for a home starts from S$90 and takes about an hour. The technician confirms the final price, and also checks for spots where water collects and mosquitoes can breed.

Can you get rid of rats and mice?

Yes. Rodent control starts from S$180 and includes an inspection, traps or baits, and two follow-up visits in the first month. The technician confirms the final price, and sealing entry points is quoted after the inspection.

How much is wasp or hornet nest removal?

Nest removal starts from S$120 per nest, for wasps, hornets and bees. The technician confirms the final price, and high or hard-to-reach nests are quoted after a team member sees photos. Please keep away from the nest, and tell me if anyone has been stung.

I was stung by a wasp or hornet

I'm sorry to hear that. If there is trouble breathing, a swollen face or throat, or the person feels faint, please call 995 now. I can't give medical advice, but I can ask a team member to call you straight away.

When can I go back into the house and clean?

Please stay out of the treated rooms for about 2 hours, until they are dry. After that you can go back in and clean as usual, but leave baits and treated corners unwiped for about a week. The technician points them out.

I still see cockroaches after the treatment

You may still see a few cockroaches in the first two weeks while the bait works. If they continue, tell us and we treat again at no charge within the 3-month warranty. Shall I ask the team to follow up?

Do you treat restaurants and food outlets?

Yes. A team member visits first, then gives a written quote for a monthly plan, which starts from S$180 a month for a small outlet. Each visit comes with a service report.

Can you come today?

I can't promise a same-day visit, but urgent jobs such as wasp nests and rodents get priority. I can note your request, and a team member will confirm the earliest time with you. Which area are you in?

Do I need to be home?

Yes, please have an adult at home, such as a family member or your helper. The technician needs access to every room and explains what was done at the end.

I'm embarrassed about the pests in my home

Please don't be embarrassed. Pests visit clean and dirty homes alike, and our technicians see this every day without judging. If the home is very cluttered, the technician may ask you to clear some areas first.

Can you guarantee the pests won't come back?

I'm sorry, no pest controller can promise that, as pests can return from neighbouring units or outside. We treat again at no charge if they return within the warranty period.

Do you treat corridors, void decks and bin centres?

Common areas such as corridors, void decks and bin centres are looked after by your town council, so please report them there. We treat inside your home. Shall I note a visit for you?

Should I treat my new flat before moving in?

Many owners do, after renovation and before the furniture arrives, because the technician can reach every corner. General treatment prices apply, and I can note a request for the team.

Someone feels unwell after the treatment

I'm sorry to hear that. If someone has trouble breathing or has fainted, please call 995 now. I can't give medical advice, so please see a doctor if someone is sick, and I can ask a team member to call you straight away.

My child or pet has eaten some bait

If a person has swallowed it, please call 995 now. If it is a pet, please take your pet to a vet now. Keep the product name or packet to show them, and I can ask a team member to call you as well.

Why is it so expensive?

Prices cover the technician's time, trained handling of the products, and a re-treatment warranty. The technician confirms the cost before starting, so there are no surprises.

Can you match another company's price?

I can only speak for SafeHome Pest Control, and I can't change our prices. A team member can look at what you need and explain what is included.

Sample answers for a made-up business. Paste your own FAQ and ask it questions.

Connects with

Fits into how you already work

Your job calendar or dispatch sheet, where we can connect to itTechnician alerts and summaries on WhatsApp, Telegram or emailCall records and a monthly review on the dashboard

Customer names, addresses and phone numbers are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, only what you need is kept, and we sign a data processing agreement with you. Pesticide use and health questions stay with your trained technicians and doctors, never the assistant.

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