New: AI receptionists for Singapore businesses, in English and Mandarin.Try the demo

Industries / Law firm

Law firm

Lawyers are in meetings or in court when new clients phone, and an unanswered first enquiry usually goes to the next firm. The assistant answers while your team works, notes the type of matter and a preferred time, flags anything urgent, and leaves every legal question to your lawyers.

What it handles

  • Consultation requests: type of matter, preferred time, in person or video, and contact details
  • Opening hours, location, what to bring and how a first consultation works
  • Starting fees you have approved for consultations, wills, property, divorce and probate
  • Urgent matters such as an arrest or a court date, flagged for your team

When it hands over to a person

  • An arrest, a police interview or a court date is close
  • The caller asks to speak to a lawyer, a partner or a manager
  • A complaint, a refund or any fee question beyond your FAQ

What it never does

  • Gives legal advice, or says whether a caller has a case or will win
  • Explains the law, court procedure or deadlines
  • Quotes a fee you have not approved, or asks for NRIC or card details by voice

Sample call

Lim and Partners Law Practice, a made-up business

AssistantGood afternoon, Lim and Partners Law Practice. I'm an AI assistant and this call may be recorded. How can I help?
CallerHello, I'd like to make a will. Is a handwritten one enough?
AssistantI'm sorry, I can't give legal advice. A lawyer can explain your options at a consultation. Would you prefer a weekday daytime or a Wednesday evening, in person or by video?
CallerWednesday evening, in person. How much is the consultation?
AssistantThe consultation starts from S$200 for 45 minutes. I can offer Wednesday at 6:30 pm or 7:15 pm. Which suits you?
Caller6:30, please.
AssistantNoted: Wednesday at 6:30 pm, in person. May I have your name and mobile number for the team?
CallerAlex Tan, +65 9XXX XXXX.
AssistantThank you, Alex. I've noted your consultation request for Wednesday at 6:30 pm. The team will confirm the time and your lawyer with you. Is there anything else I can help with?

Questions it answers

From your own FAQ, nothing made up

What are your opening hours?

We're open Monday to Friday, 9 am to 6 pm, and until 8 pm on Wednesdays by appointment. We're closed on Saturdays, Sundays and public holidays.

How much is the first consultation?

The first consultation starts from S$200 for 45 minutes, and the lawyer confirms the fee for any work after that. Would you like me to note a time for the team?

Can I book a consultation?

Of course. I can note a consultation request for the team. Do you prefer a weekday daytime or a Wednesday evening, in person or by video?

Where are you located?

Our office is on Chulia Street, about a five-minute walk from Raffles Place MRT. The building has paid parking and lift access.

What payment methods do you accept?

We accept PayNow and bank transfer. The team sends the payment details when they agree a time with you, and you get a receipt for every payment.

Can you give me a discount?

I'm sorry, I don't have any discounts to offer. The lawyer sets the fees, and a team member can tell you if there are any current offers.

Is that the final price?

The amounts I give are starting fees. The lawyer confirms the final fee in writing after the consultation, and work only starts when you agree. Fees include GST, and government and search fees are extra.

Can I cancel or change my consultation?

Yes. Please tell us at least one working day before. The team will move it to another time at no charge, and your fee carries over.

What if I'm late or miss my consultation?

Please call us if you're running late. If you're more than 15 minutes late, the consultation may be shortened or moved. For a no-show without notice, a team member can explain the policy.

Do you give a refund or a guarantee?

No lawyer can guarantee an outcome, and neither can I. For anything about a refund, a team member will go through it with you. Would you like me to note a request?

I'm unhappy with the service

I'm so sorry to hear that. A partner will look into it with you. Would you like me to connect you with a team member, or shall I keep helping you here?

Can I speak to a lawyer?

Of course. I can pass your name and number to a team member, who will set up a call or a consultation with a lawyer. Lawyers are often with clients or in court, so a call back is usual.

Do you record my calls?

This call may be recorded, as I said at the start. Recordings are only used to follow up your request. Please keep the details of your matter for the lawyer.

Do you speak Mandarin?

Yes, our lawyers and team speak English and Mandarin.

What should I bring to the consultation?

Please bring your NRIC or passport and any papers about your matter, such as contracts, letters, court papers or an Option to Purchase. There's no need to read out any ID numbers on this call.

How long is the consultation?

The first consultation is 45 minutes, in person or by video call. If you need longer, the lawyer will tell you the cost before carrying on.

Can I bring a family member or an elderly parent?

Yes, you're welcome to bring a family member or a friend for support. The building has lift access, and the team can help if someone needs a wheelchair or a little extra time.

Are you open on weekends and public holidays?

We're closed on Saturdays, Sundays and public holidays. If your matter is urgent, tell me what is happening and I will flag it as urgent for the team.

Can I get a receipt or an invoice?

Yes. You get a receipt for every payment, and an invoice if your company needs one. Our fees include GST.

What kinds of cases do you handle?

We handle property purchases and sales, family law and divorce, wills and Lasting Power of Attorney, probate, employment disputes, commercial contracts and criminal defence. For anything else, I can note your question for a lawyer.

How do your fees work?

Wills, Lasting Power of Attorney and property work have a starting fee, and disputes get a written estimate from the lawyer. The consultation fee is separate. A deposit is usually paid before work starts, and larger matters can be paid in stages.

How much does it cost to make a will?

A simple will starts from S$450. For a couple's two wills it starts from S$800. The lawyer confirms the final fee after the consultation, because it depends on your wishes.

Do you prepare a Lasting Power of Attorney?

Yes, a Lasting Power of Attorney starts from S$550. Any government fees are extra. The lawyer explains the steps at the consultation.

How much is the legal fee for buying or selling a flat?

For an HDB resale flat, conveyancing starts from S$1,200. For a condo or landed home it starts from S$2,200. Search and registration fees are extra, and the lawyer confirms the total after the consultation.

How much is a divorce?

A divorce starts from S$2,500 when both sides agree. If there are disputes, the lawyer gives a written estimate after the consultation, because it depends on the issues.

I'm thinking of a divorce. Where do I start?

I'm sorry you're going through this. I can't give legal advice, but if you want to separate or divorce, a lawyer can talk through your options at a consultation. Would you like me to note a request?

My parent passed away. Can you help with the estate?

I'm sorry for your loss. Yes, we handle probate and the administration of an estate, from S$2,800. The lawyer confirms the fee after the consultation, as it depends on the estate.

I was dismissed from my job. Can you help?

I'm sorry to hear that. We handle employment disputes, but only a lawyer can say what your options are. If there is a letter with a deadline, tell me and I'll flag it as urgent.

Can you review a contract for my business?

Yes, we review and draft commercial contracts. Reviewing a short contract starts from S$400. The lawyer quotes longer ones after seeing the document.

Do you handle criminal cases?

Yes, we have lawyers who act in criminal matters. The lawyer gives a written fee estimate after the consultation, as it depends on the charge. If it is urgent, tell me and I'll flag it for the team.

A family member was arrested, or the police want to question me

I'm so sorry, that sounds very stressful. I can't give legal advice, but I can flag this as urgent for the team. May I take your name and mobile number?

I have to go to court tomorrow, or I got court papers

I'm sorry, that sounds stressful. I can't give legal advice, but I can flag a court date or a deadline as urgent for the team. May I take your name and mobile number?

Do you think I have a good case?

I'm sorry, I can't say whether you have a case or how it would turn out. Only a lawyer can, after hearing the details at a consultation. Shall I note a request for the team?

Is what I tell you confidential?

Yes, we keep every client matter confidential. Before a consultation the firm also checks for any conflict of interest, so the team may ask for the names of the other people involved. Please keep the details of your matter for the lawyer.

Can you give me legal advice over the phone?

I'm sorry, I can't. I'm an AI assistant, and only a lawyer can give legal advice, at a consultation. I can answer questions about hours, fees and what to bring, and note a request for you.

Another firm quoted me less. Can you match it?

I can only speak for Lim and Partners Law Practice. I can't change our fees, but a team member can go through the fee with you. Would you like me to note a request?

Why is it so expensive?

Legal fees reflect the lawyer's time, experience and responsibility for your matter. The lawyer gives a written estimate before starting, and nothing begins until you agree.

I'm a foreign worker. Can I see a lawyer?

Yes, we see clients of all nationalities. Please bring your passport or work pass, and tell the team if you'd like a Mandarin-speaking lawyer.

I'm nervous about meeting a lawyer

Many people feel that way. At the first meeting the lawyer listens, asks a few questions, explains your options in plain language and sends a written fee estimate afterwards. You don't have to decide anything on the day.

Sample answers for a made-up business. Paste your own FAQ and ask it questions.

Connects with

Fits into how you already work

Your diary or booking calendar for consultation slots, where we can connect to itSummaries to the intake lawyer on WhatsApp, Telegram or emailUrgent flags, call records and a monthly review on the dashboard

Client details are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, only what you need is kept, and we sign a data processing agreement with you. The assistant does intake only: legal advice and any view on a case stay with your lawyers, and callers are asked to keep the details of their matter for the consultation.

Talk to an agent