Insurance agency

We're open Monday to Friday, 9 am to 6 pm, and Saturday, 10 am to 2 pm, by appointment. Evening appointments run until 8 pm on Tuesdays and Thursdays. We're closed on Sundays and public holidays.

The policy review is free of charge, with no obligation to buy anything. Premiums are set by the insurer, and an adviser can give you a written quotation after the review. Would you like me to note a time for the team?

Of course. I can note a policy review request for the team. Would you prefer a weekday, an evening or Saturday, face to face or by video?

We're on Tampines Central, about a 4-minute walk from Tampines MRT. The building has lift access and paid parking.

We don't charge for the policy review or our advice, so there is nothing to pay us. Premiums are paid to the insurer, and the adviser explains the payment options for your plan, such as GIRO, card or PayNow where offered.

I'm sorry, I don't have any discounts to offer. The insurer sets the premium, and our policy review is already free. A team member can tell you if there are any current offers.

I can't quote a premium myself. The adviser can give you a written quotation from the insurer, and the insurer sets the final premium when it accepts your application. The policy review itself has no hidden charges.

Yes. Please tell us at least 1 working day before, and the team will move it to another time at no charge. If something comes up on the day, call us and we will find another time.

Please call us if you're running late. If you're more than 15 minutes late, the adviser may need to shorten the review or move it. There's no fee for a missed appointment, but please tell us so we can offer the time to someone else.

I'm sorry, I can't promise any result, and I can't say whether a claim will be paid, as the insurer decides. The review is free, so there's nothing to refund. For a premium refund, a team member can go through it with you.

I'm so sorry to hear that. A senior team member will look into it with you. Would you like me to connect you with a team member, or shall I keep helping you here?

Of course. I can pass your name and number to a team member, who will set up a call with an adviser. Advisers are often with clients, so a call back is usual.

This call may be recorded, as I said at the start. Recordings and your details are only used to follow up your request, and we do not make cold calls. Please keep policy numbers and health details for the adviser.

Yes, our advisers and team speak English and Mandarin.

Please bring your NRIC or passport and any policy documents, or a list of your policies if you have one. For a business review, bring your ACRA business profile. There's no need to read out any numbers on this call.

A policy review usually lasts 45 to 60 minutes. If there are several family members or a business to cover, it can take longer, and the adviser will tell you at the start.

Yes, family members are welcome, and a spouse or parent can join the review. The office has lift access and seating, and the team can help if someone uses a wheelchair or needs a little extra time.

We're open on Saturdays, 10 am to 2 pm, by appointment. We're closed on Sundays and public holidays. If a hospital stay or a claim can't wait, tell me and I'll flag it as urgent for the team.

The policy review is free, so there is nothing to invoice. The insurer issues the receipt for each premium payment, and the adviser can help you get a copy. If your company needs a document, a team member can note the request.

Our advisers help with life, hospital and surgical, critical illness, personal accident, car, travel, home and small business insurance. I can't recommend a product, but I can note what you need for an adviser to follow up.

The adviser asks about your family, work and goals, then goes through the policies you already have and explains your options in plain language. It's free, takes 45 to 60 minutes, face to face or by video, with no obligation to buy.

I'm sorry, I can't recommend a plan or an insurer, or compare products. An adviser can explain the options in plain language at a free policy review, and you decide. Shall I note a request?

I'm sorry, I can't quote a premium. The insurer sets it, based on things like your age, health and the cover chosen. An adviser can give you a written quotation after the policy review.

Our advice is free to you. Insurers pay the agency when a customer takes up a plan, and the adviser can explain how that works. There's no obligation to buy.

I'm sorry, I can't read your policy or say what it covers, because that depends on the exact policy terms. An adviser can go through it with you at a free policy review, or you can ask your insurer.

I'm sorry, I can't say whether a claim will be paid, as the insurer decides each claim. If you bought through us, an adviser can help with the forms. Would you like me to note a request?

Please contact your insurer to start a claim, as the insurer handles it. If you bought your policy through us, our team can help with the forms. Would you like me to note a request?

I'm so sorry to hear that, and if someone is in danger right now, please call 995. I can't advise on a claim, but I can flag this as urgent for the team. May I take your name and mobile number?

I'm sorry to hear that, and I know it's frustrating. I can't say why it was rejected, refused or delayed, or whether that can change, but I can flag this as urgent for the team. May I take your name and mobile number?

I'm so sorry for your loss. I can't advise on a claim, but I can flag this as urgent so a team member can call you back. May I take your name and mobile number?

Yes, our advisers can review hospital and surgical cover, including Integrated Shield Plans and riders, and how they sit alongside MediShield Life. I can't recommend or compare plans or say what they cover. The adviser does that at a free review.

Medisave can be used for some health insurance premiums, subject to government rules. How it applies to you depends on your plan, so the adviser explains it at the review. I can't give tax advice, as IRAS sets the tax rules.

I'm sorry, I can't say that. The insurer decides after it looks at your age and health details, which you share with the adviser at the review, not with me. The adviser can explain the process, and there's no obligation to buy.

Yes, our advisers can review business cover, including group cover for employees. They need to hear about your business first, so I can note a request for a business review. I can't say what cover your business needs.

I can only speak for SecureLife Insurance Agency, and the insurer sets the premium, so I can't match a quote. An adviser can compare the cover and the quotation with you at a free review.

Yes, we're an independent agency and work with several insurers, so we're not tied to one company. Our advisers are licensed and can show you their registration details at the review. I can't recommend an insurer.

Yes, if you bought through us, the team can help with forms such as a change of address, and the insurer processes the change. If your previous adviser has left, an adviser can talk to you about your options. Shall I note a request?

Many people feel that way. The adviser listens, explains things in plain language, and there's no pressure and no obligation to buy. You can take your time to decide, and if you ever feel pressured, tell the team.

I'm sorry, I can't advise on cancelling a policy. The insurer handles cancellations, and an adviser can talk through your options with you first. Would you like me to note a request?