Hotel and serviced apartment

Our front desk is open 24 hours a day, every day, including Sundays and public holidays. Check-in is from 3 pm and check-out is by 12 noon.

A Standard room starts from S$188 and a Deluxe room from S$228 per night, plus service charge and GST. The team confirms the final rate for your dates. Would you like me to note a request?

Of course. I can note a reservation request for the team. Which date would you like to check in, and for how many nights?

We're on Beach Road, about a five-minute walk from Bugis MRT. Taxis and private-hire cars can stop right at the front door.

Per night, Standard rooms start from S$188 and Deluxe rooms from S$228. Family rooms for up to four guests start from S$288 and Studios with a kitchenette from S$318. All rates are plus service charge and GST.

Check-in is from 3 pm and check-out is by 12 noon. Early check-in and late check-out are possible for a fee, depending on availability on the day, and we store luggage free.

Early check-in from 11 am starts from S$40. Late check-out until 3 pm starts from S$50. Both are subject to availability on the day, and we store luggage free on your arrival and departure days.

Yes. We store luggage free of charge on your arrival day and your departure day, so you can leave bags before check-in or after check-out.

Room rates don't include breakfast. The buffet runs from 6:30 am to 10:30 am and is S$28 per adult and S$14 per child aged 6 to 11, plus service charge and GST. Children under 6 eat free with a paying adult.

We accept major credit cards, PayNow, NETS and cash. You pay your bill at check-out, and the reservation deposit is paid by card or PayNow.

The team asks for a deposit equal to the first night's rate, by credit card or PayNow, once they have checked your dates. It is returned in full if you cancel at least 72 hours before check-in.

Yes, if you tell us at least 72 hours before check-in, the team will cancel or move it at no charge and return your deposit in full. Closer than that, or if you don't arrive, the first night is charged. Peak dates can have stricter terms, and the team tells you first.

Our front desk is open 24 hours, so you can arrive at any hour. Please tell the team if you'll be late. If you don't arrive and haven't told us, the first night is charged.

An extra bed is S$60 a night plus service charge and GST, and it fits in Deluxe and Studio rooms only. Standard rooms take two adults, Deluxe and Studio rooms three with the extra bed, and Family rooms up to four guests. Children under 12 can share the existing beds.

Of course. Children under 12 stay free when they share the existing beds in their parents' room, and baby cots are free on request. We have a step-free entrance and lifts to every floor, so an elderly parent can move around easily.

I'm sorry, we can't accept pets, and all rooms are non-smoking. For a guide or assistance dog, a team member can talk it through with you.

Yes, we have a small car park for guests at S$20 a night. It's first come first served and can't be reserved. Taxis and private-hire cars can stop at the front door.

I'm sorry, we don't offer airport transfers. A taxi or private-hire car from Changi Airport takes about 25 minutes, depending on traffic.

Yes, Wi-Fi is free in every room and all public areas. The front desk gives you the login at check-in.

Yes. We have a step-free entrance, lifts to every floor and a small number of accessible rooms with a roll-in shower. Please ask for one when you make your reservation request, as there are only a few.

Yes. For five or more rooms, a company account or a stay of 14 nights or more, the sales team prepares a quote, and our Studios with a kitchenette suit longer stays. Tell me your dates and what you need, and I'll note it for them.

I'm sorry, I can't see or confirm reservations myself. The team can check it for you. May I take your name, your check-in date and your mobile number?

I can't see live room availability on this line. I can note tonight's request, with the number of guests and room type, so the team can check and contact you. Shall I do that?

I can't promise a particular room, but I can note your request for a quiet room or a high floor. The front desk does its best to match it at check-in, depending on what is free.

Rates change with the dates. Weekends, public holidays and big events cost more, and the starting rates I give are for quieter nights. The team quotes the total for your dates.

I'm sorry, I don't have any discounts to offer. A team member can tell you about current offers, and corporate and long-stay rates.

The rates I give are starting rates per night, plus service charge and GST. The team confirms the final total for your dates and room before any deposit is taken.

I can only speak for Harbour Stay Hotel, and I can't change our rates. A team member can look at your dates and explain what our rate includes. Would you like me to note a request?

Yes, you get a receipt at check-out. We can also issue a GST invoice in your company's name. Please give the company name when you ask for the reservation.

Yes, our front desk team speaks English and Mandarin.

This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.

Please bring your passport or NRIC. The guest checking in must be 21 or older. There's no need to read out any ID numbers on this call.

Yes, we never close. The front desk is open 24 hours a day, every day, including Sundays and public holidays.

A refund follows the cancellation terms: your deposit is returned in full if you cancel at least 72 hours before check-in. For anything else, such as leaving early, a team member looks at your case. I can't promise a refund.

That's very common, and you're not alone. Our front desk is open 24 hours, and the team can explain how to reach us from the airport. Shall I note your arrival details for the team?

I'm sorry to hear that. I can note what you left, your room number and your dates, and a team member will check with housekeeping and call you. I can't promise it has been found.

I'm so sorry to hear that. The duty manager will look into it with you. Would you like me to put you through to a team member, or shall I keep helping you here?

Of course. I can ask the duty manager or a team member to call you back. May I take your name and mobile number?

Please call 995 now for an ambulance or the fire service, or 999 for the police. I'll pass this to the front desk team at once.