What are your opening hours?
We're open Monday to Friday, 10 am to 8 pm, and Saturday, Sunday and public holidays, 9 am to 7 pm. We're closed on the first two days of Chinese New Year.
How much is a women's haircut?
A women's cut and blow-dry starts from S$58 and a men's cut from S$35. The stylist confirms the final cost. Would you like me to note a slot for the team?
Can I book an appointment?
Of course. I can note an appointment request for the team. Do you prefer a weekday or the weekend, morning or afternoon?
Do you take walk-ins?
Walk-ins are welcome for cuts when a stylist is free. Weekends and public holidays are very busy, so we suggest an appointment, and colour, perm and rebonding always need one. Shall I note a request for the team?
Where are you located?
We're in Tiong Bahru, a three-minute walk from Tiong Bahru MRT. There's paid parking at the nearby HDB car park.
What payment methods do you accept?
PayNow, NETS, major credit cards and cash. All our prices include GST, and you pay at the end of your visit, apart from any deposit.
How much is a men's haircut?
A men's cut starts from S$35. A beard trim adds S$10. Prices include GST, and the stylist confirms the final cost.
Do you have a barber?
Yes, our barber does fades, clipper and scissor cuts, beard trims, and regulation cuts for school and NS. Men's cuts start from S$35. Children under 12 start from S$25.
Do you cut children's hair?
Yes, children under 12 start from S$25. A parent can stay by the chair, and we have a booster seat.
How much is hair colouring?
A full-head colour starts from S$150 and takes about two hours. A root touch-up starts from S$90 and takes about an hour and a half. The stylist confirms the final price after seeing your hair.
Do I need a patch test for colour?
Yes, for your first colour with us. It's free, takes about five minutes, and is done at least 48 hours before. If you have ever reacted to hair dye, please tell us and check with your doctor.
How much is balayage?
Balayage starts from S$320 and takes three to four hours. The stylist looks at your hair first and confirms the final price, as length and your current colour make a difference.
How much is a perm or rebonding?
A perm starts from S$200 and takes about three hours. Rebonding starts from S$280 and takes three to four hours. The stylist checks your hair first, and long or thick hair costs more.
What hair treatments do you have?
We have deep-conditioning and scalp treatments, from S$65 and about 45 minutes. The stylist suggests one after looking at your hair and scalp.
Do you do bridal hair?
Yes, bridal hair starts from S$220 and takes about an hour and a half. A S$30 deposit holds the date, and a trial visit is a good idea. For a bridal party, the team gives a quote.
How far ahead should I make an appointment?
Weekends and the weeks before Chinese New Year fill up fast, so we suggest asking at least a week ahead, and earlier for bridal hair. The team confirms what is free.
Can I choose my stylist?
Yes, tell us who you prefer when you ask for a slot, and the team will do their best to match it. A senior stylist adds S$20. A women's cut with a senior stylist starts from S$78.
Do you offer membership packages?
Yes, we have prepaid packages for cuts and treatments, valid for 12 months. A team member can explain the prices and how to use one.
Can you give me a discount?
I'm sorry, I don't have any discounts to offer. A team member can tell you about prepaid packages and any current offers.
Is that the final price?
The prices I give are starting prices, and they include GST. The stylist confirms the final cost after seeing your hair, as length and thickness can add to colour, perm and rebonding.
Why is it so expensive?
Prices cover the stylist's time and training, professional products and a short consultation before we start. The stylist confirms the cost before any work, so there are no surprises.
Can you match another salon's price?
I can only speak for Studio Nine Hair, and I can't change our prices. A team member can look at what you need and explain what is included.
Do I need to pay a deposit?
For balayage, perm, rebonding and bridal hair, the team asks for a S$30 deposit by PayNow, which comes off your final bill. Cuts, colour and treatments need no deposit.
Can I cancel or change my appointment?
Yes, please tell us at least 24 hours before and the team will move it to another time. For balayage, perm, rebonding and bridal hair, the S$30 deposit moves to the new date. With less notice, the deposit is kept.
What if I'm late or miss my appointment?
Please call us if you're running late. If you're more than 15 minutes late, we may need to shorten the service or move you to another time. If you miss it without telling us, any deposit is kept.
How long does a haircut take?
A women's cut and blow-dry takes about an hour. A men's cut takes 30 to 45 minutes, and a kids' cut about 30 minutes.
What should I bring to my first visit?
Nothing special. A photo of the style you like helps the stylist. For your first colour with us, we do a free patch test at least 48 hours before, so please tell us when you ask for a slot.
Can I bring my children or an elderly parent?
Of course. We're on the ground floor with a ramp at the door, and there are seats for family members to wait. Children are welcome, and we have a booster seat.
Are you open on weekends and public holidays?
Yes, we're open Saturday, Sunday and public holidays, 9 am to 7 pm. We close only on the first two days of Chinese New Year.
Do you have a private room for hijab customers?
Yes, we have a private room, and a female stylist can attend to you. Please mention it when you ask for a slot, and the team will do their best to match it.
I'm nervous about getting a bad haircut
That's very common, and you're not alone. Bring a photo if you can. The stylist tells you what is possible for your hair and agrees the length with you before cutting.
I'm pregnant, can I colour or perm my hair?
I can't give health advice, so please check with your doctor first. After that, the stylist can talk through the options with you.
My scalp is itchy and burning after colouring
I'm sorry to hear that. If you have trouble breathing, or your face or throat is swelling, please call 995 now. Otherwise, I can ask a team member to call you straight away.
Do you give a refund or a guarantee?
We can't promise exactly how your hair will turn out. If you're not happy, tell us within 7 days and the stylist will adjust it at no charge. The manager decides on refunds.
I'm unhappy with my haircut
I'm so sorry to hear that. Please tell us within 7 days, and a senior stylist will look at it with you and adjust it at no charge. The manager can also call you back.
Can I speak to the salon manager?
Of course. I can ask the manager or a team member to call you back. May I take your name and mobile number?
Do you record my calls?
This call may be recorded, as I said at the start. We only use recordings to follow up your request, and you can ask us to delete yours.
Do you speak Mandarin?
Yes, our stylists and front desk speak English and Mandarin. On this demonstration line I can only help in English.
Can I get a receipt or an invoice?
Yes, you get a receipt after every visit, and the team can issue an invoice with GST if your company needs one.