What are your opening hours?
We're open Monday to Friday, 6 am to 10 pm, Saturday and Sunday, 8 am to 6 pm, and public holidays, 9 am to 4 pm. We're closed on the first day of Chinese New Year.
How much is a gym membership?
A gym membership starts from S$120 a month, and unlimited classes with gym access start from S$188 a month. Prices include GST, and the team confirms the plan and fees. Would you like to hear about the trial pass?
Can I book a class?
Of course. I can note a class request for the team. Do you prefer a weekday or the weekend, and morning or evening?
Do you take walk-ins?
Walk-ins are welcome at the gym with a trial pass or a membership. Classes have limited spaces, so please reserve ahead, or join the waiting list if a class is full. Would you like a team member to check today?
Where are you located?
We're on the second floor of a building on Tanjong Pagar Road, with a lift. It's a four-minute walk from Tanjong Pagar MRT, and there's paid parking in the building's car park.
What payment methods do you accept?
We accept credit and debit cards, PayNow, NETS and cash at the front desk. Memberships are paid by monthly card deduction. Please don't give card details over the phone.
Do you have a trial pass?
Yes, a trial pass starts from S$25 for first-timers. It gives you three visits in seven days, with gym access and group classes. Reformer pilates and personal training are not included.
What classes do you offer?
We offer yoga, mat pilates, strength circuit and stretch and mobility classes, plus small-group reformer pilates. Many classes suit beginners. A team member can go through the weekly timetable with you.
What is the difference between a gym membership and unlimited classes?
A gym membership, from S$120 a month, covers the gym floor, lockers and showers. Unlimited classes, from S$188 a month, adds every group class except reformer pilates. Prices include GST.
How much is a class pack?
A pack of 10 group classes starts from S$280 and expires after three months, while a single class starts from S$32. Reformer pilates is priced separately. Would you like a team member to go through the options?
How much is reformer pilates?
A reformer pilates class starts from S$48. A pack of 10 starts from S$440 and expires after four months. Each class has up to six people and lasts 50 minutes.
What is reformer pilates?
Reformer pilates uses a machine with a sliding carriage and springs. Our small-group classes have up to six people and are led by an instructor. Many people start as beginners.
How much is personal training?
A 60-minute personal training session starts from S$110. A pack of 10 sessions starts from S$1,000. The trainer confirms the final cost after a first chat about your goals.
Can I choose a female or male trainer?
Yes, tell us your preference and the team will do their best to match it. We have both female and male trainers and instructors.
Can I freeze or transfer my membership?
Yes, you can ask to freeze it for reasons such as travel, illness or national service. Some memberships can also be passed to another person. The team explains the rules, any fee and the paperwork.
How do I end my membership?
Ending a membership follows the terms in your membership contract, including any minimum period, the notice needed and any fees. A team member can explain the steps.
How old do I have to be to join?
The gym and group classes are for ages 16 and above. Under 18, a parent or guardian needs to sign a consent form. Younger children can't join our classes.
Do you have lockers and showers?
Yes, we have day lockers, showers and changing rooms. Lockers are free, so please bring a padlock, or buy one at the front desk. We provide a clean towel with each visit.
What should I bring for my first visit?
Please bring a photo ID such as your NRIC or passport, a water bottle and indoor sports shoes, and arrive 10 minutes early. Mats and towels are provided. Reformer pilates needs grip socks, which the front desk sells.
How long is a class?
Group classes are 45 to 60 minutes. Reformer pilates classes are 50 minutes, and personal training sessions are 60 minutes. A gym orientation for new members takes about 20 minutes.
Can I cancel or change my class booking?
Yes, in the studio app or through the team. Please cancel at least 6 hours before a group class, or 12 hours before a reformer class. Cancellations after that use up one class, or cost S$10 on an unlimited membership.
What if I'm late or miss my class?
Please call us if you're running late. The door closes 10 minutes after a group class starts, and 5 minutes after a reformer class starts. A missed class uses up one class, or costs S$10 on an unlimited membership.
Do you open on weekends and public holidays?
Yes. We're open Saturday and Sunday, 8 am to 6 pm, and on public holidays, 9 am to 4 pm. We're closed on the first day of Chinese New Year.
Can I bring my children or an elderly parent?
Children under 16 can't use the gym or join classes, and we can't look after them while you train. Elderly parents are welcome, and there's a lift to the studio. If they have health concerns, please ask their doctor first.
I'm nervous about joining a gym
That's very common, and you're not alone. Many members start as complete beginners. New members and trial guests get a free 20-minute gym orientation, and every class has an instructor guiding it.
I'm pregnant, can I join classes?
I can't give medical or training advice, so please ask your doctor first. After you have spoken to your doctor, please tell the team and your instructor before your first class.
I have an injury, can I still train?
I'm sorry to hear that. I can't give medical or training advice, so please ask your doctor what suits you. Once you know, tell the instructor or trainer before you start.
How soon will I see results?
I'm sorry, I can't promise results or a timeline, because everyone is different. A trainer can talk through your goals in a personal training session, but no one can guarantee an outcome.
Do you offer corporate memberships?
Yes, we offer corporate memberships for companies around Tanjong Pagar, with group classes for teams. A team member can go through the plans with your HR or office manager. Shall I take your name and number?
Can you give me a discount?
I'm sorry, I don't have any discounts to offer. A team member can tell you if there are current offers.
Is that the final price?
The prices I give are starting prices, and they include GST. A new membership also has a one-time joining fee of S$50. The team can give you the full cost in writing before you pay.
Why is it so expensive?
Prices cover qualified instructors, small classes, well-kept equipment and a central location. The team confirms the full cost before you pay, so there are no surprises.
Can you match another gym's price?
I can only speak for FlexFit Studio, and I can't change our prices. A team member can look at what you need and explain what is included.
Do you give a refund or a guarantee?
We can't guarantee fitness results, because they depend on many things. Refunds depend on the terms of your pack or membership, and a team member can go through them with you.
I'm unhappy with the service
I'm so sorry to hear that. Please tell us what happened, and the studio manager will look into it properly. I can take your name and number for a call back.
Can I speak to the studio manager?
Of course. I can ask the manager or a team member to call you back. May I take your name and mobile number?
Do you record my calls?
This call may be recorded, as I said at the start. We only use recordings and your details to follow up your request, and you can ask us to delete them.
Do you speak Mandarin?
Yes, our instructors and front desk speak English and Mandarin. On this demonstration line I can only help in English.
Can I get a receipt or an invoice?
Yes, you get a receipt for every payment. If your company needs a GST invoice, the team can issue one with the company name.