Courier and logistics

We're open Monday to Friday, 8:30 am to 6 pm, and Saturday, 9 am to 1 pm. We're closed on Sundays and public holidays.

It depends on the service and the weight. Next-day starts from S$7 for documents and S$9 for parcels, and same-day from S$16 and S$22. A team member confirms the final price.

Of course. I can note a pickup request for the team. Is it for today or another day?

I can't look up parcels myself, but a team member can check and call you back. What is the tracking number?

It is in the confirmation message the sender received, and on the label on the parcel. If you can't find it, a team member can try to trace the parcel with the sender's name and your mobile number.

I'm sorry, I can't promise an exact time. Same-day and next-day deliveries have no fixed time, but the team can check progress if you give me the tracking number.

I'm sorry about that. Please check with family, neighbours and the guardhouse or lobby first. The rider takes a photo or signature at delivery, and a team member can check that proof and look into it.

Same-day delivery runs Monday to Friday for requests made by 1 pm. Documents start from S$16 and parcels up to 10 kg from S$22. The rider delivers that day, but I can't promise a time.

Next-day delivery starts from S$7 for documents and S$9 for parcels up to 10 kg. Requests made by 5 pm on weekdays are delivered the next working day.

We carry parcels up to 30 kg, with the longest side up to 120 cm. Over 10 kg, a heavy parcel surcharge applies from S$8. Bigger items need a quote from the team.

Yes, parcels to Malaysia, such as Johor Bahru, start from S$28. It usually takes a few working days and depends on customs, so I can't promise a date. A team member confirms the price and the rules.

Yes, pickup is included in the price. The windows are 9 am to 12 noon and 1 pm to 5 pm, and the team confirms yours. Which area are you in?

Yes, at our counter during opening hours, with the tracking number and your photo ID. A team member can check that the parcel is at the depot before you come.

We can't carry cash, dangerous goods, weapons, live animals, food that needs chilling, or illegal items and anything that needs a permit. If you are not sure about an item, a team member can check.

We try twice at no extra charge. After two failed attempts we hold the parcel at the depot for 7 days, and a further attempt costs from S$6. After that it goes back to the sender.

Yes, it is free before the parcel is dispatched. After that, the team checks if the rider can still redirect it, and a fee from S$5 may apply. May I have the tracking number?

Yes, the rider takes a photo or a signature at delivery. A team member can send you the proof if you give me the tracking number and your mobile number.

I'm sorry about that. Please keep the box and take photos, and tell us within 48 hours of delivery. A team member will look into your claim and explain what can be done.

I'm sorry to hear that. Please give me the tracking number, and a team member will look into it and call you back. A missing parcel should be reported within 7 days of the expected delivery.

Yes, declared-value cover starts from S$3 and covers a declared value up to S$1,000. Without it, compensation is up to S$100 per parcel. A team member explains the terms before you decide.

Please don't click the link or share any details. We never ask for card numbers, bank details, passwords or NRIC numbers by phone or SMS, and we don't send payment links. A team member can check the tracking number with you.

Yes. Business accounts get regular pickups, monthly invoicing and volume rates. A team member sets it up, so I can take your company name and a mobile number.

Prices cover the pickup, the rider's time, tracking and proof of delivery. A team member confirms the final price from the weight and size, and can look at your parcel if you like.

Our depot and counter are at Kallang Way, close to Aljunied MRT. There is parking for drop-offs, and the counter is open during our opening hours.

PayNow, credit cards and NETS at the counter, and PayNow or cash to the rider at pickup. Business accounts are invoiced monthly.

I'm sorry, I don't have any discounts to offer. Business accounts get volume rates, and a team member can tell you about current offers.

Our prices are starting prices. They include GST and are the same anywhere in Singapore, and a team member confirms the final price from the weight and size before the pickup.

Yes. It is free to cancel or change before the rider is on the way. After that, a trip fee from S$12 may apply. Please tell us as early as you can.

The rider calls first and leaves a notice if nobody can receive the parcel. We try again the next working day at no extra charge.

We can't guarantee a delivery time. For damage, keep the box, take photos and report within 48 hours of delivery, and a missing parcel within 7 days. Compensation is up to S$100 per parcel unless extra cover was added.

I'm sorry to hear that. Please tell us what happened, and a team member will look into it properly and call you back. It helps to have your tracking number ready.

Yes, calls may be recorded, as I said at the start. We use recordings only to follow up your request, and you can ask us to delete them.

Yes, our team and this assistant can help in English and Mandarin.

Pack and seal the parcel, and write the recipient's name, full address with unit number and postal code, and a mobile number on it. Have it ready at the door at the start of your pickup window.

Same-day parcels are delivered the same day, next-day parcels the next working day, and Malaysia in a few working days. I can't promise an exact time, but the team can check progress with your tracking number.

Yes, an adult at the address can receive it, and the rider calls first. At an HDB flat the rider comes to the door, while condos and offices may need a visitor pass or a drop at the guardhouse or reception.

We deliver Monday to Saturday. We don't deliver on Sundays or public holidays, and same-day delivery is for weekdays only. Our counter is open on Saturday, 9 am to 1 pm.

Yes, you get a receipt for every job, and prices include GST. Business accounts get a monthly tax invoice.